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FAQs

FITLOGIC® FAQs

What is Fitlogic®?
How does the Fitlogic Fit Quiz work?
Why is my Fitlogic quiz result size different than what I normally wear?
What are common fit issues by shape that Fitlogic solves for?
How would you best describe each shape?
Why are there only 3 body type shapes?
Is this like a body-shaper or a girdle?
What if I gain or lose weight?

PRODUCT FAQs

What is the material content of you pants?
How should I launder the pants or tops?
Where are your pants made?
What do I do it I find I am between sizes?
What if my height falls between the height selections offered?
What rise are the pants?
Are they low rise pants?
Are the pants really stretchy?
Do the pants have pockets?
Do the pants have a beltloops?
Do the pants have buttons?
Do you offer extended (plus) sizes?
Do you offer petites or shorter inseams?
Do you have tall inseams?

CUSTOMER SERVICE FAQs

What is the best way to contact the customer service team?
What are your hours of operation?
What if I make an error on my order?
What is your shipping policy?
What is your exchange and return policy?
What is your perfect fit money-back guarantee policy?
What if my pants don't fit?
How long do refunds take?

Our Perfect Fit Guarantee

Your product comes with a 30-day unconditional money-back guarantee for fit and product satisfaction.

Finding your perfect fit is our top priority, so exchanges are free! For your first order, if you need to exchange for a different size please call Customer Service to speak with a fit specialist at (800)-250-4255 within 30 days of delivery and we will send you the new size at no charge. It’s so easy to find your perfect fit!

If you would prefer to return vs. exchange, please call Customer Service within 30-days of delivery for an RMA# and free shipping label. Once item(s) are received by us, we will quickly refund the original purchase amount less a $5 warehouse restocking fee.