What is Fitlogic®?
Fitlogic is a patented sizing system created to standardize fit so that it feels like the garment was custom-made. Conceptualized and developed by Cricket Lee, Fitlogic was scientifically developed and tested over a 15-year period. The Fitlogic system provides you with a personal two-number decimal system to identify both your size and shape. Knowing your Fitlogic® symbol is the key to getting perfect fitting bottoms.
How does the Fitlogic® Fit Quiz work?
The Fitlogic® Fit Quiz helps customers identify their unique shape by answering a few simple questions in relation to their traditional pant size and body shape, as well as where they tend to gain/lose weight. This information is then combined to give your Fitlogic size consisting of two numbers. For example, 8.2 representing a ‘size 8’ with a ‘shape 2’ body type.
Why is my Fitlogic® quiz result size different than what I normally wear?
Most brands do not account for a woman’s shape and in turn often try to accommodate all fit concerns within one size. Measure & Made powered by Fitlogic® takes both your size and shape into account sometimes resulting in a smaller size than what you are used to wearing because the pants are personalized for you.
What are common fit issues by shape that Fitlogic® solves for?
Once customers know their Fitlogic® size, they can purchase pants that are truly made for their body type, solving the most common fit issues that women experience when purchasing pants off the rack, such as:
- Shape 1 (straight) – pants are often too tight in the waist, yet too full in the backside, legs and hips. When pants do fit in the waist, they are usually baggy in the rear and thigh.
- Shape 2 (hourglass) – when pants fit around the hips, they are usually about an inch too large in the waist.
- Shape 3 (curvy) – when pants fit around the hips, the thigh area is usually too tight and the waist is more likely to be loose, resulting in a gap in the back-waist area.
How would you best describe each shape?
Based on 60,000 women’s bodies, with Fitlogic® 94.8% of women fall into 1 of 3 shapes:
- Shape 1 (straight) – Straight Waist and Hips, Flatter Bottom, and Slim to Average Thighs. Tendency to gain or lose weight in your tummy.
- Shape 2 (hourglass) – Defined Waist and Hips, Average to Curvy Bottom, and Medium Thighs. Tendency to gain or lose weight all over or in the hips right at the top of your legs.
- Shape 3 (curvy) – Small Waist, Abundant Bottom and Hips, and Thick Upper Thighs. Tendency to gain or lose weight in you lower bottom and upper thighs.
Why are there only 3 body type shapes?
Upon research in evaluating over 60,000 women, Fitlogic® has identified that 94.8% of women fall under one of 3 body types or shapes on the bottom, so by developing pants for each size and then each shape, almost any woman can find Fitlogic to fit better than any pants they've tried on off the rack. A small percentage of customers may have to try more than one pair to get the perfect fit.
Is this like a body-shaper or a girdle?
No, Fitlogic® does not attempt to mask, restrict or hide who you are! It accentuates your beautiful shape by providing you with the right fit and bring out the best in you. Once you have found your Fitlogic fit, it feel as if it was tailored made just for you!
What if I gain or lose weight?
When there are major changes in your body, such as surgery, childbirth or menopause, then we recommend that you take the Fitlogic® Fit Quiz again. But for the most part, your shape is your shape. The rule of thumb is that for every 10 to 12 pounds that you gain or lose, you go up or down a full size. So, for instance, if you lose 20 pounds, you would go down two sizes (or if you were a size 10.1, you will now be a 6.1). Or if you gain 12 pounds and you are 6.3, you would go up to an 8.3. It is that simple with Fitlogic.
What is the material content of you pants?
- Our full length dress pants are the perfect year round weight and provide all day comfort. They are a poly-rayon blend with 4% spandex for stretch.
- Our capris and shorts provide a casual but polished look. They are a cotton-poly blend with 4% spandex for stretch.
- Our jeans are both soft and durable, as well as stylish and comfortable. They are a cotton-poly-rayon blend with 1% spandex for stretch.
How should I launder the pants or tops?
All items are designed for self-care, however, you can dry clean select items if that is your preference. Specific care instructions for pants and tops are listed here:
Pants: Turn inside out. Machine wash cold with like colors. Only non-chlorine bleach when needed. Tumble dry low and remove promptly, or dry-clean. Cool iron on reverse side if needed.
Capris/Shorts: Wash inside out in cool water with like colors. Do not bleach. Tumble dry low. Cool iron if needed or dry clean.
Jeans: Wash inside out. Wash before wearing. Machine wash cold with like colors. Do not bleach. Tumble dry medium, remove promptly. Iron with low heat if needed. Do not dry clean.
Tops: Machine wash cold with like colors, gentle cycle. Use only non-chlorine bleach. Tumble dry low. Cool iron if needed. For best results, wash and iron knit tops inside out.
Completer Cardigan: Turn inside out. Machine wash cold with like colors. Only non-chlorine bleach. Tumble dry low or reshape and dry flat for best results. Cool iron if needed.
Where are your pants made?
Our pants and jeans are currently manufactured in China and Guatemala. All our factories are evaluated and regularly monitored to uphold high quality standards.
What do I do if I find I am between sizes?
Comfort is the key, but also personal preference is important. Do you like a more relaxed fit or a close fit? If you are between sizes and like a more relaxed fit, then choosing the larger of the two may be the best option for you. Conversely, if your preference is a closer fitting pant, then sizing down may be the best option.
What if my height falls between the height selections offered?
Perhaps the style is something that you may want to look at. Some women may feel a classic is too long, yet an ankle pant provides the perfect fit while retaining that classy style she likes. Conversely, your height may determine that the best fit for you is one of our classic pants in tall. The style may also be determined based on your preference for wearing boots, heels or flats. We take all of this into account when you take your fit quiz. It is designed to find you that perfect fit as well the right length for you.
What rise are the pants?
All our pants are designed with medium rise. They have a ‘living’ waistband that is contoured to your shape and designed to sit 1.5” below your natural waistline at your belly button.
Are they low rise pants?
No, our pants are not low-rise pants or hip huggers. They are designed to sit 1.5” below natural waist at the belly button.
Are the pants really stretchy?
No. The pants are made from high quality woven fabric with approximately 4% stretch for added comfort when sitting, bending, or climbing stairs. They have a ‘living’ waistband contoured to your shape that moves with you.
Do the pants have pockets?
All pant styles have front slash pockets and back welt pockets. All jean styles have front pockets and back pockets.
Do the pants have a beltloops?
None of the pant styles presently have beltloops, however, jeans do have beltloops.
Do the pants have buttons?
Yes, all pants have a front fly zip with hook & eye and interior button closure. All jeans have a front fly zip with button closure.
Do you offer extended (plus) sizes?
Our current size selection ranges from size 0 to 28 in 3 shapes each offering up to 100+ size and shape combinations depending on pant selected.
Do you offer petites or shorter inseams?
We do not offer petites at this time. However, we do offer a few shorter inseams in both pants and jeans.
Do you have tall inseams?
We offer tall inseams in all styles of our jeans, but not all washes.
CUSTOMER SERVICE FAQs
What is the best way to contact the customer service team?
We love connecting with our customers and find that speaking via phone is often the best method to resolve your inquiry or concern. Our contact number is 800-250-4255
. However, if you prefer email you can send your communication to firstname.lastname@example.org
and we will respond within one business day.
What are your hours of operation?
Our hours of operation are Monday through Friday, 9:00 am to 9:00 pm Eastern Standard Time. We are also open Saturdays, 10:00 am to 4:00 pm Eastern Standard Time. If you reach us outside of normal business hours, we will respond to your request within the next business day.
What if I make an error on my order?
No worries! We know that life happens. Please contact our customer service team immediately. We will do what we can to make sure you get the order correct. Please contact us at 800-250-4255
. Our hours of operation are Monday through Friday, 9:00 am to 9:00 pm Eastern Standard Time. We are also open Saturdays, 10:00 am to 4:00 pm Eastern Standard Time.
What is your shipping policy?
We currently ship to the United States of America and Canada. Product is generally shipped within 48 hours of order confirmation and an email with tracking information is sent when the order ships.
Standard shipping is free in the 48 contiguous states. For orders shipping to Hawaii and Alaska, a $3.00 surcharge is automatically added at checkout. The estimated delivery time for standard shipping is five (5) to ten (10) business days. Expedited options are available at checkout for an additional fee paid by the customer.
Orders shipping to Canada are eligible for standard shipping only and will be assessed a $10 surcharge at checkout. Customer is responsible for all duties and taxes collected by the Canadian Border Services Agency.
Additional information can be found in our Terms of Service
What is your exchange and return policy?
All bottoms come with a 30-day unconditional money-back guarantee for fit and product satisfaction. Exchanges are free! If you need a new size, please call Customer Service to speak with a fit specialist at 800-250-4255
within 30 days of delivery and we will send you the new size at no charge for your first exchange.
If you would prefer to return vs. exchange, please call Customer Service within 30-days of delivery for an RMA# and free shipping label. Once item(s) are received by us, we will quickly refund the original purchase amount less a $5 warehouse restocking fee. Permissible Products for return must be unused, unworn, unwashed and undamaged, and must be returned in their original packaging.
Additional information can be found in our Terms of Service
What is your perfect fit money-back guarantee policy?
Our Perfect Fit Guarantee: All bottoms come with a 30-day unconditional money-back guarantee for fit and product satisfaction. Finding your perfect fit is our top priority, so exchanges are free! For your first order, if you need to exchange for a different size please call Customer Service to speak with a fit specialist at 800-250-4255
within 30 days of delivery and we will send you the new size at no charge. It’s so easy to find your perfect fit! If you would prefer to return vs. exchange, please call Customer Service within 30-days of delivery for an RMA# and free shipping label. Once item(s) are received by us, we will quickly refund the original purchase amount less a $5 warehouse restocking fee.
What if my pants don't fit?
Measure & Made offers a free exchange on items that do not fit. You must contact us within 30 days of the original purchase date. Please contact our customer service team to speak with one of our Fit Specialists. They can help you determine what the right fit is for you and process your exchange. Please contact us at 800-250-4255. Our hours of operation are Monday through Friday, 9:00 am to 9:00 pm Eastern Standard Time. We are also open Saturdays, 10:00 am to 4:00 pm Eastern Standard Time.
How long do refunds take?
Once your return has been received at our warehouse, we process your refund immediately. Usually, refunds will show in your account within 2-4 business days. However, based on the policies of your financial institution, refunds can take up to a billing cycle to show in your account.