Last Updated: December 3, 2018
Information CollectionWe collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
Registration and OrderingBefore using certain parts of the Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including, but not limited to, your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Email AddressesSeveral locations of the Site permit you to enter your email address for purposes including, but not limited to: (i) registration for a contest or sweepstakes; (ii) requests by you to us to notify you of new brands, new product styles, or product sizes; and (iii) sign up for email newsletters and specials. Your participation in a contest or sweepstake is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstake winners and to award prizes. We may post on the Site the names and cities of contest and sweepstake winners. By entering a contest or sweepstake, you may be opting in to receive our email newsletter and specials offers and this will be disclosed in the official rules governing the contest or sweepstake.
No Collection of Information from ChildrenWe respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age thirteen (13). Elsewhere on the Site; you have represented and warranted that you are either eighteen (18) years of age or using the Site with the supervision of a parent or guardian. If you are under the age of thirteen (13), please do not submit any personal information to us, and rely on a parent or guardian to assist you.
How We Use the Information We CollectThe information we collect is (i) used to communicate with you about your product orders, (ii) used to improve the content of the Site and our Websites, (iii) used to customize the content and/or layout of our page for each individual visitor, (iv) used by us to contact consumers for marketing purposes, (v) disclosed when legally required to do so at the request of governmental authorities conducting an investigation, (vi) used to verify or enforce compliance with the policies governing our Site and/or our Websites and applicable laws or to protect against misuse or unauthorized use of our Site and/or Websites.
Data SecurityThe Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
PhishingWith identity theft being a continuing problem, it has become increasingly common for unauthorized individuals to send email messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive content. Sometimes, the domain name of the email address from which the email appears to have been sent, and the domain name of the website requesting such content, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive content is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity has come to be known as “phishing.”
Opt Out/CorrectionsUpon your request, we will (a) correct or update your personal information, (b) stop sending emails to your email address, and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by contacting Customer Service at 1-800-250-4255 or by email at firstname.lastname@example.org.
Your product comes with a 30-day unconditional money-back guarantee for fit and product satisfaction.
Finding your perfect fit is our top priority, so exchanges are free! For your first order, if you need to exchange for a different size please call Customer Service to speak with a fit specialist at (800)-250-4255 within 30 days of delivery and we will send you the new size at no charge. It’s so easy to find your perfect fit!
If you would prefer to return vs. exchange, please call Customer Service within 30-days of delivery for an RMA# and free shipping label. Once item(s) are received by us, we will quickly refund the original purchase amount less a $5 warehouse restocking fee.