RETURN POLICYWe want all of our customers to be happy with purchases made at our Website. Please be aware of the following return policy:
A. RETURNABLE ITEMSPermissible Products for return must be unused, unworn, unwashed and undamaged, and must be returned in their original packaging, including hangers, garment bags, and other packaging materials. If your Product was shipped to a location within the United States, your return of that Product must be received by our personnel within thirty (30) days from the date of delivery of that Product. If your Product was shipped to a location outside the United States, your return of that Product must be received by us within forty-five (45) days from the date it was shipped to you. Unless otherwise provided in these Terms, the customer bears the cost of shipping Products back for return. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period.
B. EXCHANGESA customer may make an exchange within thirty (30) days of delivery of their Product if:
C. FINDING YOUR PERSONAL FIT THE FIRST TIME AS IT RELATES TO RETURNSUpon placing yourProduct order for a women’s pants, jeans, capris, shorts or any other Product, but specifically excluding a top (collectively, the “Fitlogic Products” and each, a “Fitlogic Product”), you will be asked to respond to questions to help determine your perfect size and shape. Your honesty and forthrightness is of the utmost importance when answering these questions. After you have completed the questionnaire you will receive your Fitlogic size and shape. For your first order only, if the Fitlogic Product you receive does not fit perfectly right out of the box, you can send it back and we will try and correct your fit one time. We will work with you to make sure we are sending you the best solution. Understand that without complete honesty when answering the fit questions, it is difficult to easily identify your personal fit. If after the second Fitlogic Product is shipped it still does not fit, you can return it within thirty (30) days of delivery and get a refund of the original purchase amount less any shipping and handling. Please note $5 will be deducted from your final refund amount to cover restocking. If you are based in the United States, we will give a maximum of sixty (60) days for you to find a Fitlogic Product that fits you. If you are based outside the United States, we will give a maximum of seventy-five (75) days for you to find a Product that fits you.
D. SHIPMENT OF RETURNSIf you are in the United States and would like to return a returnable Product, please contact Customer Service by calling 1-800-250-4255 to get an RMA number. Before any Products can be returned, a customer must contact Customer Service for a RMA (Return Merchandise Authorization) number and instruction on how to process the return. E. CANADIAN DUTIES AND TAXES
Your product comes with a 30-day unconditional money-back guarantee for fit and product satisfaction.
Finding your perfect fit is our top priority, so exchanges are free! For your first order, if you need to exchange for a different size please call Customer Service to speak with a fit specialist at (800)-250-4255 within 30 days of delivery and we will send you the new size at no charge. It’s so easy to find your perfect fit!
If you would prefer to return vs. exchange, please call Customer Service within 30-days of delivery for an RMA# and free shipping label. Once item(s) are received by us, we will quickly refund the original purchase amount less a $5 warehouse restocking fee.